Thanks for purchasing our products at www.SweetMidnight.com operated by Dark Side of Cute LLC. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement, minus shipping and handling fees, within 14 calendar days of when your purchased items arrived in the mail. Items must be returned to us, postmarked within 14 days after the items arrived. After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. Full refund minus shipping and handling charges will be given upon receiving goods in the same condition in which you received them. Your refund can take up to 5-7 business days to process. If you have any additional questions or would like to request a refund, feel free to contact us at nay@sweetmidnight.com